CXG

Description Founded in 2006, CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. CXG specializes in capturing and analysing experience feedback across all customer touchpoints as well as the retail teams, with a defined action plan and continuous follow up. Through its unique metric index, it allows brands to better understand not only what drives advocacy but also their performance vs their peers. Operating in 70 countries through its 14 global offices, CXG delivers 360-degree customer experience framework to over 200 of the most prestigious brands. Requirements Are you a resident living in Nashik? We are looking for shopping evaluators in this city who can visit a winery store. Sign up now and be rewarded for sharing your opinions on your favorite brands! CXG invites men and women to complete paid missions in 5 easy steps: REGISTER via https://live.cxg.com/auth/index.asp#signup Apply for shopping missions Visit the store Fill out a short online survey Earn rewards Show more Show less

Founded in 2006, CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. CXG specializes in capturing and analysing experience feedback across all customer touchpoints as well as the retail teams, with a defined action plan and continuous follow up. Through its unique metric index, it allows brands to better understand not only what drives advocacy but also their performance vs their peers. Operating in 70 countries through its 14 global offices, CXG delivers 360-degree customer experience framework to over 200 of the most prestigious brands. Requirements Are you a resident living in Lucknow? We are looking for shopping evaluators in this city who can visit a winery store. Sign up now and be rewarded for sharing your opinions on your favorite brands! CXG invites men and women to complete paid missions in 5 easy steps: REGISTER via https://live.cxg.com/auth/index.asp#signup Apply for shopping missions Visit the store Fill out a short online survey Earn rewards

CXG is looking for Freelance Luxury Brand Evaluator to join our dynamic team and embark on a rewarding career journey Freelance Luxury Brand Evaluator, the role requires taking ownership of key functions, ensuring quality, and supporting team objectives Responsibilities include planning, coordinating tasks, collaborating with cross-functional teams, and delivering results on time The position demands attention to detail, adherence to compliance standards, effective communication, and proactive problem-solving Additionally, the role involves maintaining records, analyzing data, reporting insights, and driving continuous improvement initiatives Candidates must contribute to knowledge sharing, mentorship, and support organizational goals with dedication and accountability

We are growing! We are currently looking to hire a Digital learning Content Design Associate to work with us remotely to support the launch of our new digital Learning platform CXG LEARN . Who we are: Founded in 2006, CXG began as the vision of two entrepreneurs, and today, we are proud to be a global business. From Shanghai to Paris, we operate in 12 offices across four continents, serving over 200 luxury clients in 70 countries. Our team of 250+ professionals from around the world is united in the mission of transforming and elevating customer experiences for some of the world's most iconic premium and luxury brands At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands. What you will be doing: As a Digital learning Associate, you will play a vital role in supporting our Academy Team to deliver innovative and immersive training content on CXG Learn —our first all-in-one digital learning platform. This platform is designed specifically for our luxury retail clients, empowering their front-line teams—sales advisors, store managers, and trainers—with engaging, interactive learning experiences that elevate the retail experience. It's a pioneering project and a high-priority initiative for 2025, marking CXG's first major step into digital learning. In this role, you'll work closely with our Content Creation Manager, contributing to a comprehensive library of training content tailored to the needs of luxury retail. The modules will cover essential themes such as retail experience, the art of selling, luxury retail management, and retail performance. Responsibilities: 1- Needs Analysis and Scoping: Contribute to the analysis of clients' training needs Identify learning objectives with the support of the tutor 2- Instructional Design: Support the creation of training paths (classroom, e-learning, blended learning) Participate in the development of storyboards and instructional scenarios Adapt content according to the target audience 3- Content Production: Select and design learning resources (videos, quizzes, infographics, etc.) Produce e-learning modules using authoring tools (Articulate Storyline, Rise, Autrice, etc.) Create media elements using digital and AI tools (Heygen, Canva Pro, etc.) Contribute to defining the digital graphic identity of the modules 4- Evaluation and Continuous Improvement: Test developed modules and gather feedback Suggest Learning and technical adjustments 5- Research and Innovation: Conduct competitive intelligence (digital learning, digital tools, innovative learning methods) 6- Project Management: Contribute to training project planning and monitoring Requirements What you will bring along: This role is ideal if you have a keen interest in digital and in the retail luxury industry . To thrive in this position, you should have: Bachelor or Master degree in digital learning, instructional design or educational engineering at a renowned university or specialized school Prior experience in digital learning is needed Previous experience in luxury retail is valued Required skills: Mastery of Articulate Storyline (authoring tool) is a must Strong skills in video creation and editing Experience in designing media elements using digital and AI tools (e.g., Heygen, Canva Pro, etc.) is a strong plus A strong project coordination profile with a creative eye Skills in consolidating and summarizing information from varied sources Excellent written and oral communication skills in English (French is a plus) An open-minded, curious, proactive mindset Genuine interest in the word of digital, training, luxury, and retail

We are growing! We are currently looking to hire a CX Analyst to work with us remotely! Who we are: Founded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 200 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands. What you will be doing: You will join a dynamic and fast-paced environment and work closely with our data science team. Responsibilities include: Reporting and processing primary data Analyze statistical data and deliver the insights in a story-telling way Collaborate with project managers to prepare research reports and propose an action plan to clients Manage project timeline, delivery and side projects for assigned regions/projects Proofreading and data checking research reports to ensure deliverables are error-free Collect industry information and consolidate them into reports and presentations Requirements What you will bring along: 1 to 3 years' experience as a market research analyst/project manager (within the Market Research or Marketing industry is a plus) Passionate towards the Luxury and Fashion industry Detail-orientated, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude Able to interpret large/small amounts of data and multi-task Strong communication and presentation skills Strong analytical mind and critical thinking skills Excellent knowledge in MS Office (Excel, Word, PowerPoint) Skills in Power BI, SQL, R or automation tool is a plus Exceptional written, oral communication abilities in English Preferably from Statistics, Marketing, Psychology or Economics background

We are growing! We are currently looking to hire a Digital learning Content Design Associate to work with us remotely to support the launch of our new digital Learning platform CXG LEARN . Who we are: Founded in 2006, CXG began as the vision of two entrepreneurs, and today, we are proud to be a global business. From Shanghai to Paris, we operate in 12 offices across four continents, serving over 200 luxury clients in 70 countries. Our team of 250+ professionals from around the world is united in the mission of transforming and elevating customer experiences for some of the world's most iconic premium and luxury brands At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands. What you will be doing: As a Digital learning Associate, you will play a vital role in supporting our Academy Team to deliver innovative and immersive training content on CXG Learn —our first all-in-one digital learning platform. This platform is designed specifically for our luxury retail clients, empowering their front-line teams—sales advisors, store managers, and trainers—with engaging, interactive learning experiences that elevate the retail experience. It's a pioneering project and a high-priority initiative for 2025, marking CXG's first major step into digital learning. In this role, you'll work closely with our Content Creation Manager, contributing to a comprehensive library of training content tailored to the needs of luxury retail. The modules will cover essential themes such as retail experience, the art of selling, luxury retail management, and retail performance. Responsibilities: 1- Needs Analysis and Scoping: Contribute to the analysis of clients' training needs Identify learning objectives with the support of the tutor 2- Instructional Design: Support the creation of training paths (classroom, e-learning, blended learning) Participate in the development of storyboards and instructional scenarios Adapt content according to the target audience 3- Content Production: Select and design learning resources (videos, quizzes, infographics, etc.) Produce e-learning modules using authoring tools (Articulate Storyline, Rise, Autrice, etc.) Create media elements using digital and AI tools (Heygen, Canva Pro, etc.) Contribute to defining the digital graphic identity of the modules 4- Evaluation and Continuous Improvement: Test developed modules and gather feedback Suggest Learning and technical adjustments 5- Research and Innovation: Conduct competitive intelligence (digital learning, digital tools, innovative learning methods) 6- Project Management: Contribute to training project planning and monitoring Requirements What you will bring along: This role is ideal if you have a keen interest in digital and in the retail luxury industry . To thrive in this position, you should have: Bachelor or Master degree in digital learning, instructional design or educational engineering at a renowned university or specialized school Prior experience in digital learning is needed Previous experience in luxury retail is valued Required skills: Mastery of Articulate Storyline (authoring tool) is a must Strong skills in video creation and editing Experience in designing media elements using digital and AI tools (e.g., Heygen, Canva Pro, etc.) is a strong plus A strong project coordination profile with a creative eye Skills in consolidating and summarizing information from varied sources Excellent written and oral communication skills in English (French is a plus) An open-minded, curious, proactive mindset Genuine interest in the word of digital, training, luxury, and retail

We are growing! We are currently looking to hire a Digital learning Content Design Associate to work with us remotely to support the launch of our new digital Learning platform CXG LEARN . Who we are: Founded in 2006, CXG began as the vision of two entrepreneurs, and today, we are proud to be a global business. From Shanghai to Paris, we operate in 12 offices across four continents, serving over 200 luxury clients in 70 countries. Our team of 250+ professionals from around the world is united in the mission of transforming and elevating customer experiences for some of the world's most iconic premium and luxury brands At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands. What you will be doing: As a Digital learning Associate, you will play a vital role in supporting our Academy Team to deliver innovative and immersive training content on CXG Learn our first all-in-one digital learning platform. This platform is designed specifically for our luxury retail clients, empowering their front-line teamssales advisors, store managers, and trainerswith engaging, interactive learning experiences that elevate the retail experience. It's a pioneering project and a high-priority initiative for 2025, marking CXG's first major step into digital learning. In this role, you'll work closely with our Content Creation Manager, contributing to a comprehensive library of training content tailored to the needs of luxury retail. The modules will cover essential themes such as retail experience, the art of selling, luxury retail management, and retail performance. Responsibilities: 1- Needs Analysis and Scoping: Contribute to the analysis of clients training needs Identify learning objectives with the support of the tutor 2- Instructional Design: Support the creation of training paths (classroom, e-learning, blended learning) Participate in the development of storyboards and instructional scenarios Adapt content according to the target audience 3- Content Production: Select and design learning resources (videos, quizzes, infographics, etc.) Produce e-learning modules using authoring tools (Articulate Storyline, Rise, Autrice, etc.) Create media elements using digital and AI tools (Heygen, Canva Pro, etc.) Contribute to defining the digital graphic identity of the modules 4- Evaluation and Continuous Improvement: Test developed modules and gather feedback Suggest Learning and technical adjustments 5- Research and Innovation: Conduct competitive intelligence (digital learning, digital tools, innovative learning methods) 6- Project Management: Contribute to training project planning and monitoring Requirements What you will bring along: This role is ideal if you have a keen interest in digital and in the retail luxury industry . To thrive in this position, you should have: Bachelor or Master degree in digital learning, instructional design or educational engineering at a renowned university or specialized school Prior experience in digital learning is needed Previous experience in luxury retail is valued Required skills: Mastery of Articulate Storyline (authoring tool) is a must Strong skills in video creation and editing Experience in designing media elements using digital and AI tools (e.g., Heygen, Canva Pro, etc.) is a strong plus A strong project coordination profile with a creative eye Skills in consolidating and summarizing information from varied sources Excellent written and oral communication skills in English (French is a plus) An open-minded, curious, proactive mindset Genuine interest in the word of digital, training, luxury, and retail

We are seeking a Techno-Functional Consultant for Microsoft Dynamics 365 Sales (CRM) who will act as the key interpreter, problem-solver, and strategist for digital transformation. You will bridge business needs with technical solutions, ensuring seamless integration across sales, marketing, finance, and customer relationship management functions. Your expertise will drive process efficiency, maximize system utilization, and support business growth through innovation. Who We Are Founded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 200 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands. What You Will Be Doing Functional Responsibilities: Leverage expertise in Microsoft Dynamics 365 Sales functionalities, including Activities, Accounts, Leads, Quotes, Orders, Invoices, and Configurations Analyse and map business processes across departments (Sales, Marketing, Finance) and recommend process improvements Collaborate with stakeholders to understand business stories and identify opportunities for process automation and digital transformation Design, configure, and implement enhancements to Microsoft D365 Sales, ensuring optimal performance and business alignment Provide ongoing support, training, and documentation to end-users, ensuring effective system utilization Develop and implement change management strategies to ensure smooth adoption of new system features Technical Responsibilities: Work closely with technical teams to translate functional requirements into technical design specifications Configure workflows and business process automation using Power Automate Customize forms, dashboards, and reports to meet business needs, ensuring a seamless user experience Develop and maintain integrations between Microsoft D365 Sales and other platforms (e.g., D365 Finance & Operations, Customer Insights) Conduct system testing, troubleshooting, and performance optimization Support data migration, system upgrades, and feature enhancements, ensuring minimal business disruption Requirements What you will bring along Bachelor's degree in Business Administration, Finance, Management Information Systems, or a related field. Equivalent experience will also be considered Minimum 5 years of combined functional and technical experience with Microsoft Dynamics 365 Sales (CRM) Hands-on experience with workflow approval configuration, customization, and automation Strong knowledge of Power Automate, Power Apps, and Power BI Exposure to Microsoft D365 Finance & Operations Experience developing and configuring KPI-based reports and dashboards Ability to define and document business requirements and translate them into technical solutions Strong troubleshooting skills with a problem-solving mindset Excellent stakeholder communication and collaboration skills Knowledge of project management principles and agile methodologies If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps. To know more about us, please visit our website: https://www.cxg.com

We are growing! We are currently looking to hire a CX Analyst to work with us remotely! Who we are: Founded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 200 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands. What you will be doing: You will join a dynamic and fast-paced environment and work closely with our data science team. Responsibilities include: Reporting and processing primary data Analyze statistical data and deliver the insights in a story-telling way Collaborate with project managers to prepare research reports and propose an action plan to clients Manage project timeline, delivery and side projects for assigned regions/projects Proofreading and data checking research reports to ensure deliverables are error-free Collect industry information and consolidate them into reports and presentations Requirements What you will bring along: 1 to 3 years experience as a market research analyst/project manager (within the Market Research or Marketing industry is a plus) Passionate towards the Luxury and Fashion industry Detail-orientated, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude Able to interpret large/small amounts of data and multi-task Strong communication and presentation skills Strong analytical mind and critical thinking skills Excellent knowledge in MS Office (Excel, Word, PowerPoint) Skills in Power BI, SQL, R or automation tool is a plus Exceptional written, oral communication abilities in English Preferably from Statistics, Marketing, Psychology or Economics background

We are growing! We are currently looking to hire a Data Engineer to work with us remotely on a 4 months contract. Who we are: Founded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands. What you will be doing: Maintain and manage website scraping configurations using Python Monitor scraping configurations for errors and potential crashes Oversee retrieved data to detect potential issues and blockages Coordinate with stakeholders to understand scraping task requirements and report issues Prepare and share periodic reports on scraping activities with stakeholders Develop necessary pipelines to ingest data into the Datalake and perform required transformations Requirements What you will bring along: Proven experience in data engineering with expertise in designing and implementing scalable data architectures Strong experience with ETL processes, data modeling, and data warehousing (Airflow & DBT preferred) Expertise in database technologies, both relational (SQL) and NoSQL Knowledge of cloud platforms, particularly Azure Solid understanding of data security measures and compliance standards Excellent Python experience for data engineering and automation Strong collaboration skills to work closely with data scientists and analysts Ability to optimize data pipelines for performance and efficiency Ability to build, test, and maintain tasks and projects Experience with version control systems, such as Git Hands-on experience with Airflow and/or DBT Experience with Terraform for infrastructure management Minimum 2 years of experience in a similar role Strong academic background in a relevant field Fluent in English (French is a plus)