CX AI Platform Manager

As the CX AI Platform Manager for Field Team User Experience & Copilotcapabilities working in the CRMPlatforms team, you will own and manage the design, development, enablement, and support ofTakeda’s Brand lead, Marketers and Field TeamField Team User Experience & Copilotcapabilities. In this role, you will drive Takeda’sData and Digital mission through the development and adoption of advanced and innovative User Experience for field teams, including GENAI based co-pilotcapabilities, that align to business needs, best practices as well as enterprisearchitecture principles.

• Drive innovation and continuous improvement of field team user experience and copilotcapabilities in the form of setting up simple, interactive and intuitive UI/UX features, user prompt engineering for field teams, setting up agents for sales, service and related LLM modelsaccording to business demand, prioritized use cases as well as enhancing the existingtechnology stack.

• Enable stakeholders (both within and outside of Takeda) to consume Takeda’s Global CRM capabilities, including the new UI/UX and copilot capabilities.

• Oversee day-to-day operation of Takeda’s various field team UI/UX and co-pilot use cases, including platforms and services, to ensure all components work reliably andsecurely.

• Socialize changes to existingand new capabilities, tools, components, andconsumption models to stakeholders (both within and outside of Takeda) to drive CRM and Field Team co-pilot adoption and stakeholder satisfaction.

• Prioritize a global backlog for CRM UI/UX and co-pilot product enhancements and operational needs and manage a DevOps PlatformPOD within our delivery center to deliver on the pirotized backlog.

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working

• Comprehensive Healthcare Insurance Plans for self, spouse, and children

• Group Term Life Insurance and Group Accident Insurance programs

• Health & Wellness programs including annual health screening, weekly health sessions for employees.

• Employee Assistance Program

• 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves

• Broad Variety of learning platforms

• Diversity, Equity, and Inclusion Programs

• Reimbursements – Home Internet & Mobile Phone

• Employee Referral Program

• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid