Customer Voice Process - US Shift (CTC Upto 4.5LPA + Incentives & Other Benefits)

Job Description

Job Overview We are seeking a motivated and dynamic International Customer Support Voice Associate Voice Process for a full-time, US shift position. you will play a crucial role in ensuring the accuracy and quality of potential leads. You will be responsible for verifying customer information, qualifying leads, and coordinating with the sales and counselling teams to enhance the efficiency of the conversion process. Location : Rohini, New Delhi Shift : Night Shift (09:30 PM – 06:30 AM) Experience : 1.5+ years experienced candidates (International Voice) Salary: Up to 4.5 LPA (Fixed) + Unlimited Incentives Key Responsibilities: Conduct outbound calls to potential customers using the provided data. Gather additional customer information and assess their interest in company's products and services. Verify and analyse incoming leads for accuracy and relevance. Ensure all lead data is accurate and aligned with company standards. Work closely with the Sales Team to allocate qualified leads to the appropriate counsellors. Maintain detailed records of interactions and update the database accordingly. Required Skills & Qualifications: Excellent communication skills in English (both verbal and written). Strong attention to detail and ability to analyze lead quality effectively. Ability to handle a high volume of calls while maintaining professionalism. Willingness to work night shifts. Prior experience in BPO or customer service is a plus. Education : Any Graduate. Why to Join Us : Competitive Fixed salary + Unlimited Variables/Incentives. Growth and learning opportunities. Supportive Team Culture. Young & Vibrant Culture Monthly Engagement & Recognition. India's 1st EdTech company working on a global platform. Open door policy. Industry's Best Mentorship. How to Apply? Email: sakshi.bhardwaj@aimlay.com or Contact : 9821322533 Show more Show less