Customer Training Specialist - Hyderabad, India

Zenoti

3 - 8 years

5 - 10 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

computer science e-learning employee management analytical customer retention genetics wellness sales process adobe crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

What will I be doing

You will work within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems.
Develop standardized instructional materials and training curriculum with clear learning objectives and outcomes.
Work with customers to identify training needs; develop and deliver customer training plans (schedules, content, feedback mechanisms, etc)
Deliver product trainings via different channels (Live, Online, remote) and mediums.
Support the implementation phase remotely or at customer locations as needed.
Be a product knowledge expert, and remain up to date with product knowledge, business flow, sales process and market dynamics.
Analyzing usage metrics, data from support tickets, and customer feedback to improve training delivery and support Zenoti training goals.
Assist in develop training program strategy, including defining and tracking objectives and key results.
Responsible for ensuring maximum product adoption through effective training delivery and achieving exceptional client satisfaction.

What skills do I need

Excellent written and verbal communication skills
Excellent customer service, skills plus ability to interface with global customers.
Experience working with remote teams.
Strong logical, analytical, critical thinking and problem-solving skills
Ability to understand, articulate and manage customer expectations.
Ability to work in a fast-paced start-up environment.
Experience working with SaaS applications or Enterprise software solutions.
Strong knowledge of MS Office tools
Background in instructional design or adult learning theory a plus
Experience using Camtasia Studio, Articulate, Adobe Captivate, other e-learning and learning management systems, a plus.
Experience developing and conducting end-user training and training materials for SaaS or Enterprise-level applications a plus.
Bachelors Degree in Computer Engineering, Computer Science, Information Systems, Learning & Development, Education, or similar degree.
3+ years of experience in customer-facing, teaching, training, or instructional design role
Fluency in European and SEA languages is a plus.
Ability to travel up to 10%

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