Customer Technical Support Execituve

Job Responsibilities:

Onboarding the Hotels, setting up the CRS, POS, channel Manager & booking engine.

Maintained good relationships with clients and provided service of high standard and quality.

Excellent knowledge and understanding of all OTAs extranets.

Working as a revenue manager to increase the revenue of the hotel.

Hotel listing on multiple channels/OTAs.

Strategic Promotions & Marketing.

Reliable connection & expert connectivity managers for booking to answer any question regarding OTA.

Respond phones calls/email, respond to tickets and provide excellent customer service in a timely and efficient manner.

Take full responsibility for managing a growing customer portfolio.

Understanding the client requirement & delivering the best solution with the most benefit in terms of time and quality.

What We are looking for in a Candidate:

Should be Confident & Dynamic

Excellent Communication Skills

Good negotiation skills

Quick understanding

Flexible and have Can Do approach

Pro-active and ready to take initiative

Key Skills:

Strong Communication Skills, Technical Skills, Software skills, Customer Handling, Strong Convincing skills, interpersonal skills, leadership skills.

Qualification:

Graduate- B.tech / BE/ BCA

Role:

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Education

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Key Skills

Role Description

This is a full-time on-site role for a Customer Technical Support Executive located in Delhi, India. The Customer Technical Support Executive will be responsible for handling customer inquiries, providing technical support, addressing customer complaints, and ensuring customer satisfaction. Daily tasks include troubleshooting issues, offering solutions, guiding customers through product features and functionalities, and collaborating with other teams to improve the overall customer experience.

Qualifications

• Excellent Interpersonal Skills and Communication skills
• Proven experience in Customer Support and ensuring Customer Satisfaction
• Strong Analytical Skills
• Problem-solving abilities and attention to detail
• Ability to work efficiently in an on-site environment in Delhi, India
• Bachelor's degree in a relevant field or related experience
• Experience in SaaS or technical support experience is a plus