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Customer Support (Voice Process)

Customer Support (Voice Process)

Justdial

0 - 2 years

1 - 3 Lacs

Bengaluru Karnataka India

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

Process execute Callers diligently Personable Attentive

Work Mode

On-site

Job Type

Full Time

Job Description

Excellent Communication Skills in English, Kannada, Hindi and Tamil/Telugu.
Pursuing degree, graduate or postgraduate
Personable, attentive, and active listener
Good interpersonal skills and communication skills in English and Tamil
Confident, assertive approach and resiliency
Customer centric approach to go extra mile to keep up the user experience
Pleasant voice with pleasing telephonic etiquettes
Ability to work efficiently under pressure.
Pleasant voice with telephone etiquette that creates a positive interaction.
Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
Adept at typing with accuracy and speed.

Roles & Responsibilities:

Handling the Callers diligently and providing the required information promptly over the phone.
Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately.
Refer escalations & questions to respective team, if required for prompt closure.
Maintain a positive attitude and calmly respond to the callers.
Understand the process, execute, and maintain SLA in Certain Metrics.

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Customer Support (Voice Process)