Customer Support (Voice Process)

Job Location - RT Nagar, Bangalore

Job Role - Customer Support (Voice Process)

Responsibilities:

Attractive employee benefits

5 Days working (No weekends off, as per the roster-based shifts)

Timing - (9:30am-6:30pm & 12:30pm - 9:30pm) * No Cab facility available

Key Responsibilities:-

Manage incoming phone calls.

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Follow communication procedures, guidelines and policies.

Take the extra mile to Delight customers.

Why Ample

Ample is a 28 years old organization. What does it mean for you?

We are a stable organization with with over 28 years of experience in SI / IT - in an environment where companies rarely cross 10.

• We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades.
• We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant.

The foundation for future growth is on the following foundations

Globally revered brands in partnerships with Ample - in the enterprise and retail industry.

• You would be representing a brand that the market has revered and valued over two decades
• We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion . This will need leaders who can take the mantle of responsibility towards this opportunity.
• Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine.

We live our vision and values:

Our customers and team members experience this every day, making it a place to be for anyone engaging with us We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speakto anyone in the organisation.

https://ample.co.in/