Customer Support (US)

Job Description

Broad Function: We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. Make outbound calls to customers for feedback, follow-up, and resolution confirmation. Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to improve processes, documentation, and customer satisfaction. Handle the US Lockers installations Requirements Desired Candidate profile: 1–3 years of experience in customer support, technical helpdesk, or a related role. Strong communication and interpersonal skills, especially over the phone. Basic understanding of software or technical products and ability to learn quickly. Problem-solving mindset with patience and empathy for customer concerns. Experience with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. Ability to manage multiple tasks and prioritize effectively. Familiarity with common troubleshooting for software or web-based tools. Prior experience in a B2C or B2B customer service environment Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving Show more Show less