Customer support TL

As a Team Lead - Customer Success, you will be responsible for managing and guiding the customer success team in the B2C domain to ensure exceptional customer experiences. Your main duties will include leading and mentoring the team, overseeing customer success strategies, handling problem resolution, providing training and development, collaborating with other teams, and monitoring performance through reporting and analytics. Key Responsibilities: - Lead and manage a team of Customer Success Associates to deliver top-tier customer service consistently. - Set clear performance expectations, provide feedback, and conduct performance reviews. - Foster a positive and high-performance team culture. - Oversee customer onboarding, engagement, retention, and renewals in the B2C domain. - Drive customer success strategies for high customer satisfaction and long-term relationships. - Monitor and improve key performance indicators (KPIs) related to customer success. - Act as an escalation point for complex customer issues and ensure prompt resolution. - Provide coaching, training, and support to enhance team members" skills and product knowledge. - Collaborate with Sales, Product, and operations teams to align customer success efforts. - Generate and analyze customer success reports to track team performance and metrics. Required Skills and Qualifications: - Minimum 2 years of experience as a Team Lead or Supervisor in Customer Success within the B2C domain. - Proven experience in managing teams to achieve customer success goals. - Strong understanding of customer success methodologies and tools. - Excellent communication and interpersonal skills. - Ability to handle escalations and resolve complex customer issues efficiently. - Experience with CRM software and other customer success tools. - Strong problem-solving skills with a customer-first mindset. - Ability to work in a fast-paced environment and manage multiple priorities. If you are passionate about delivering exceptional customer success experiences and possess the leadership skills to drive your team towards success, we look forward to hearing from you!,