Customer Support Team Lead

You will be responsible for leading a team of customer support executives in a domestic inbound process with a team size of 35-40 members. Your key responsibilities will include: - Monitoring and driving team performance, productivity, and adherence to service level targets. - Providing regular feedback and coaching to enhance team effectiveness. - Handling customer escalations and ensuring prompt resolution. To excel in this role, you should possess the following qualifications and experience: - Qualifications: Any Graduation - Experience: Minimum 2-4 years overall, with at least 1 year as a Team Leader on paper - Process Experience: Domestic Inbound Customer Support (Voice Process) - Languages: Excellent communication skills in English, Hindi & Telugu Additionally, you should have the following skills and abilities: - Proven experience in managing key KPIs such as AHT, FCR, CSAT - Ability to manage pressure and resolve issues efficiently - Excellent interpersonal and communication skills across multiple languages If you are interested in this position, please apply by sending your resume to Varalakshmi.Y@livecjobs.com or contact 7995831110. You will be responsible for leading a team of customer support executives in a domestic inbound process with a team size of 35-40 members. Your key responsibilities will include: - Monitoring and driving team performance, productivity, and adherence to service level targets. - Providing regular feedback and coaching to enhance team effectiveness. - Handling customer escalations and ensuring prompt resolution. To excel in this role, you should possess the following qualifications and experience: - Qualifications: Any Graduation - Experience: Minimum 2-4 years overall, with at least 1 year as a Team Leader on paper - Process Experience: Domestic Inbound Customer Support (Voice Process) - Languages: Excellent communication skills in English, Hindi & Telugu Additionally, you should have the following skills and abilities: - Proven experience in managing key KPIs such as AHT, FCR, CSAT - Ability to manage pressure and resolve issues efficiently - Excellent interpersonal and communication skills across multiple languages If you are interested in this position, please apply by sending your resume to Varalakshmi.Y@livecjobs.com or contact 7995831110.