Posted:3 days ago|
Platform:
Work from Office
Full Time
• Support parents and students throughout their BrightCHAMPS journey, ensuring a
smooth and engaging experience from onboarding to course completion and upsell. • Address queries, concerns, and refund requests with empathy, professionalism, and clarity across chat, calls, and emails. • Handle escalations and drive effective de-escalation strategies to maintain high customer satisfaction. • Mentor students on how to use the BrightCHAMPS platform effectively and encourage consistent learning outcomes. • Collaborate closely with cross-functional teams (Sales, Tech, and Academy) to resolve customer issues within defined SLAs/TAT. • Own and execute customer-facing requests raised by internal teams with accuracy and urgency.
• 1 to 2 years of experience in customer support, operations, or experience management roles. • Excellent verbal and written communication skills in English. • High levels of empathy and patience when handling customer interactions. • Strong multitasking ability across channels — chat, email, and calls. • A passion for education and genuine interest in helping students succeed. • Comfortable working in a fast-paced, dynamic environment with rotational shifts.
BrightCHAMPS
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