Customer Support - Student Experience

BrightCHAMPS

1 - 4 years

3 - 5 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

customer support customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job TItle : Associate/Sr Associate - Student Experience

- Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience.
- Address concerns and refund requests with empathy, accuracy, and efficiency.
- Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
- Mentor students to ensure effective app usage and maximize learning outcomes.
- Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated TAT.
- Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.
Job requirements
- Candidates with minimum to 1-4 years of experience in customer experience or support roles.
- Strong communication skills, both written and verbal.
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- A passion for education and a genuine interest in helping students succeed.
Job location
HSR Layout, Bangalore WFO - 6 days a week | rotational Week off

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