Customer Support Specialist

Company Description

Travancore Hearing Solutions is a leading hearing-care provider based in Kerala, with over 15 years of expertise in the field. They offer a range of services including audiological evaluations, free hearing-aid trials, precision fittings, and personalized counseling, all managed by experienced and certified audiologists. As a trusted BestSound Centre for premium brands like Signia, Phonak, and Siemens, Travancore Hearing Solutions delivers cutting-edge and customizable hearing-aid solutions. Their mission is to “transform lives through better hearing” by combining advanced technology, compassionate service, and community outreach, including hearing-aid donation programs.

Role Description

This is a full-time on-site role for a Customer Support Specialist, located in Trivandrum. The Customer Support Specialist will be responsible for addressing customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to improve service quality. Day-to-day tasks will include handling customer complaints, troubleshooting issues, and providing solutions to enhance the overall customer experience.

Qualifications

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• Customer Support and Customer Satisfaction skills
• Interpersonal Skills for effective communication
• Technical Support skills for troubleshooting issues
• Analytical Skills for problem-solving and service improvement
• Excellent written and verbal communication skills
• Ability to work effectively in an on-site environment
• Experience in the healthcare or hearing-care industry is a plus
• Bachelor's degree in a relevant field is desirable