Customer Support Specialist

Job Description: Customer Support Executive – FirstLens.in

• Location: Floor 2, Parasnis Banglow, Paud Road, Bhusari Colony, Kothrud, Pune, Maharashtra, 411038
• Map - https://maps.app.goo.gl/s9QCacPBiCDRqgfs7
• Experience: 0–3 years
• Salary: As per industry standards
• Employment Type: Full-time

Role OverviewWe are looking for a proactive and customer-focused Customer Support Executive to manage daily order processing, customer communication, and post-purchase support. The ideal candidate should have strong communication skills, basic technical knowledge, and good command over Excel and calculations.

• Key ResponsibilitiesHandle customer queries via chat, calls, WhatsApp, and email.
• Daily order placing and coordination with operations team.
• Track orders, shipments, and provide timely updates to customers.
• Manage returns, refunds, and replacement requests.
• Maintain customer data and update order status in Excel/CRM.
• Ensure prompt resolution of customer issues and complaints.
• Coordinate with courier partners for delivery or RTO issues.
• Prepare basic Excel reports (order summary, return report, customer issues, etc.).
• Support additional tasks such as customer reminders, escalations, and daily follow-ups.
• Required SkillsStrong communication skills (English & Hindi).
• Good knowledge of Excel (Vlookup/filters/basic formulas) and calculations.
• Basic understanding of e-commerce operations is a plus.
• QualificationsGraduate / HSC pass with relevant experience
• 0–3 years in customer support or e-commerce preferred

Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Work Location: In person