Customer Support Specialist

Role Overview: As a Customer Support Specialist at SpottyGo, based in Bhavnagar, your main responsibility will be to address customer inquiries, work towards resolving any issues, and ensure customer satisfaction. Your daily tasks will involve providing timely responses to support requests, offering assistance, and maintaining positive customer relationships through exceptional service. You will need to take a proactive approach to problem-solving and communicate effectively with customers. Key Responsibilities: - Address customer inquiries and resolve issues promptly - Maintain positive customer relationships through excellent service - Provide timely responses to support requests - Proactively work towards resolving customer issues - Effectively communicate with customers to ensure their satisfaction Qualifications Required: - Proficiency in Customer Support and a strong commitment to ensuring Customer Satisfaction - Excellence in Leading Customer Conversations - Excellent Interpersonal Skills for effective communication and relationship-building with customers - Experience in Customer Support and ability to provide practical solutions to customer issues - Strong Analytical Skills to assess and resolve customer problems efficiently - Patience, empathy, and the ability to remain calm under pressure - Capability to work well in a team environment - Proficiency in using customer support tools and software is a plus,