Customer Support Specialist

Role-Customer Relationship Management

Location-Jalgaon, Ahmednagar, Coimbatore, Solapur, Meerut , Agra

WFO-6 days

EXP-1-5 Yrs

Max CTC offered-3 LPA

NP-immediate -30 days max

Roles and Responsibilities-

Creating ‘Delight’ for the customer during the project life cycle.  Assisting with adherence to project timelines and SOPs.  Conflict resolution.  Tracking customer experiences across online and offline channels.  Collaborating with the internal teams to enhance customer service and brand awareness.  Identifying customer needs and taking proactive steps to maintain positive experiences.  Responding to customer queries promptly and effectively via phone, email, social media, or chat applications.  Analyzing customer feedback on products and services offered.  Documenting processes and logging technical issues, as well as customer compliments and complaints.

Expectations -The candidate should have excellent communication skills both written and verbal  The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.  The candidate should be able to resolve conflicts with the customer.  The candidate should be a team player.  Should also have expert knowledge of tools like google sheets and MS excel.  Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels.  Proficiency in MS Office

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person