Customer Support Specialist

As a Customer Support Specialist at Medcity International Academy (MIA) based in Kochi, your primary role will involve managing customer inquiries, providing technical support, ensuring customer satisfaction, and executing daily operational tasks. Your responsibilities will include: - Responding to client queries promptly and efficiently - Troubleshooting technical issues to resolution - Delivering exceptional service to maintain high customer satisfaction levels To excel in this role, you should possess the following qualifications: - Strong Customer Support and Customer Satisfaction skills - Excellent Interpersonal Skills - Technical Support and Analytical Skills - Outstanding problem-solving abilities - Effective communication skills - Ability to work collaboratively as part of a team - Prior experience in customer service is a plus - Bachelors degree in any relevant field MIA is a premier training center specializing in language and nursing assessment tests, offering a range of courses including IELTS, OET, TOEFL, PTE, Duolingo English Test, CELPIP, NCLEX-RN, Prometric, CBT(UK), DHA, HAAD, MOH, BLS, ACLS, and German language training. Our top-notch training strategies and state-of-the-art pedagogical equipment have established us as a reputed institution known for empowering students to excel in their exams.,