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Customer Support Specialist - German Speaking

Customer Support Specialist - German Speaking

Banyan Software

0 - 3 years

2 - 5 Lacs

chennai

Posted:2 weeks ago| Platform:

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Skills Required

estate management talent acquisition customer retention customer support german customer service customer experience enterprise software recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Customer Success Manager with German-speaking capabilities, you will play a pivotal role in ensuring the satisfaction and success of our clients. Your primary responsibility will be to engage with our German-speaking customers, understanding their needs, and providing exceptional support and guidance. You will manage customer relationships, driving product adoption, and ensuring the successful implementation of our solutions. Additionally, you will collaborate with cross-functional teams to advocate for customer needs, contribute to product improvements, and develop strategies to enhance customer retention and satisfaction. Your ability to speak and write fluently in German, along with your customer-centric approach, will be critical in delivering a seamless and positive customer experience.

Key Responsibilities:

Checking, prioritizing, processing and solving (in teamwork if necessary) tickets.
Support in the creation and development of individual solutions for digital process support in the housing industry
Development of current and future topics for and with our customers
Close cooperation with all departments of our company

Qualifications:

Fluent German skills with reading, writing, speaking (C1 minimum, C2 preferred) required as all of your customer interactions will be in German.
Successful completion of vocational training or studies in the field of real estate management or computer science is desirable.
Practical experience in customer service is desirable
Enthusiasm for technical and innovative products
Team spirit and solution orientation
Strong communication skills

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Customer Support Specialist - German Speaking