Customer Support Specialist - German Speaking

Role Overview: At Banyan Software, we strive to be the permanent home for successful enterprise software companies, employees, and customers globally. Our mission is to acquire, build, and grow great enterprise software businesses with dominant positions in niche vertical markets. With a focus on a buy and hold for life strategy, we were recognized as the #1 fastest-growing private software company in the US on the Inc. 5000 list. As a Customer Success Manager with German-speaking capabilities, your role is crucial in ensuring client satisfaction and success by engaging with German-speaking customers, understanding their needs, and providing exceptional support and guidance. Your fluency in German and customer-centric approach will be key in delivering a seamless customer experience. Key Responsibilities: - Check, prioritize, process, and solve tickets, collaborating in teamwork when necessary. - Support in creating and developing individual solutions for digital process support in the housing industry. - Develop current and future topics for and with customers. - Work closely with all departments of the company to facilitate smooth operations. Qualifications: - Fluent German skills (C1 minimum, C2 preferred) in reading, writing, and speaking are required for all customer interactions. - Completion of vocational training or studies in real estate management or computer science is desirable. - Practical experience in customer service is advantageous. - Enthusiasm for technical and innovative products. - Possess a team spirit, solution-oriented mindset, and strong communication skills. (Note: Additional details about the company were not provided in the job description),