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Customer Support Specialist - E-commerce (Voice + Non-Voice)

1 - 3 years

3 - 6 Lacs

Gurugram

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Training Customer handling E-commerce Customer support Customer service Management Customer experience Monitoring CRM Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Specialist - E-commerce (Voice + Non-Voice) Full Time | On-Site| Remote | Narsinghpur (Madhya Pradesh) Apply for this job About us: OrganicBazar is seeking an experienced Customer Support Specialist to manage post-order communication, resolve customer concerns, and ensure a delightful support experience across voice and non-voice channels. If you have a problem-solving mindset, a calm attitude, and experience in D2C or eCommerce customer service, we d love to hear from you. Key Responsibilities Respond to customer queries via calls, WhatsApp, emails, and support tickets Resolve issues related to orders, shipping, payments, returns, or product concerns Maintain professional and empathetic communication, even under pressure Coordinate with the logistics, dispatch, and tech teams for timely resolutions Monitor support SLAs and ensure TAT for first response and issue closure Maintain accurate CRM records of interactions and updates Share feedback to improve customer experience and reduce repetitive issues Preferred Candidate Profile 1-3 years of experience in customer support (eCommerce or D2C brand preferred) Proficient in both voice and written communication (Hindi + English) Comfortable using support tools like WhatsApp Business, Gmail, Shopify, Freshdesk/Zoho, etc. Calm, patient, and solution-oriented approach to handling customers Strong follow-up skills and ability to manage multiple cases in parallel Familiarity with gardening products is a bonus, not mandatory Perks and Benefits Opportunity to be the voice of one of India s top gardening brands Professional and collaborative team culture On-site support and regular training Employee discounts on all OrganicBazar products

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