Customer Support & Sales Executive

Responsibilities

• Answer calls professionally to provide information about products and services or obtain details of complaints.
• Analyze customers individual needs and issues to address them effectively and on time.
• Offer ideas and insights to customers as a means of helping to improve their overall experience.
• Follow up to ensure that appropriate actions were taken on customers requests.
• Take general feedback from customers in order to help build a better product or develop a new service, or policy.
• Investigate customers issues and troubleshoot them effectively.
• Document recurring issues and create SOPs to overcome them in the future.
• Pass on feedback to the managers on important issues
• Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions that are taken.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
  

Requirements

• Strong English communication is a must.
• A qualified graduate from any stream of studies.
• Excellent computer and internet knowledge.
• Hands-on MS Office experience.
• Better than average maths and logical reasoning (+ points if you have excelled in any national-level aptitude tests like CAT, MAT).
• Excellent written and oral language skills
• You were born a multi-tasker.