Customer Support & Sales Executive

As a Customer Service Representative at KuberBox, you will play a crucial role in ensuring customer satisfaction through efficient communication and problem-solving. Your responsibilities will include: - Answering calls in a professional manner to provide information about products and services or address complaints promptly. - Analyzing customers" individual needs and issues to provide effective solutions in a timely manner. - Offering ideas and insights to customers to enhance their overall experience. - Following up to ensure that appropriate actions have been taken on customers" requests. - Gathering general feedback from customers to contribute to product improvement and service development. - Investigating customers" issues and resolving them effectively. - Documenting recurring issues and creating Standard Operating Procedures (SOPs) to prevent them in the future. - Passing on important feedback to the managers for further action. - Maintaining detailed records of customer interactions, inquiries, complaints, and comments. To excel in this role, you should meet the following qualifications: - Strong proficiency in English communication. - A graduate from any stream of studies. - Excellent computer skills and internet knowledge. - Proficiency in MS Office applications. - Above-average proficiency in maths and logical reasoning; additional points for excelling in national-level aptitude tests like CAT, MAT. - Exceptional written and oral language skills. - Natural aptitude for multitasking. Join KuberBox as a Customer Service Representative and be part of a dynamic team dedicated to delivering exceptional customer service.,