Customer Support

Website -https://ruheindia.com/ Email ID [email protected] Company Description Ruhe, founded in 2020 by Kapil Gupta, is India's largest digital brand in the kitchen and bathroom fittings industry. With over 1800 SKUs, all proudly 100% Made-In India, Ruhe prioritizes customer convenience and trust through its user-friendly website, www.ruheindia.com. The company stands out with a commitment to customer satisfaction, offering a 30-day return policy, warranties up to 10 years, and dedicated customer support. Position Overview: We are seeking a skilled CRM Specialist with 3-4 years of experience to join our dynamic team. The ideal candidate will have a strong background in customer relationship management, data analysis, and campaign execution. This role involves working closely with various departments to enhance our CRM strategies and drive customer engagement. Key Responsibilities:  CRM Strategy and Execution: o Develop and implement CRM strategies to improve customer retention and satisfaction. o Manage and optimize CRM campaigns, including email marketing, customer segmentation, and personalization.  Data Management and Analysis: o Analyze customer data to identify trends, insights, and opportunities for targeted marketing. o Maintain and update CRM databases to ensure data accuracy and integrity.  Customer Engagement: o Design and execute customer loyalty programs and engagement initiatives. o Monitor and respond to customer feedback to improve overall customer experience.  Collaboration and Reporting: o Work with marketing, sales, and customer service teams to align CRM strategies with overall business goals. o Prepare and present regular reports on CRM performance, including campaign effectiveness and customer metrics.  Technology and Tools: o Utilize CRM software (e.g., Salesforce, HubSpot) to manage and analyze customer interactions. o Stay updated with industry trends and emerging technologies to recommend improvements. Qualifications:  Education: o Bachelor’s degree in related field.  Experience: o 3-4 years of experience in CRM, marketing, or a related role. o Proven experience with CRM platforms and tools.  Skills: o Strong analytical skills with the ability to interpret data and make data-driven decisions. o Excellent communication and interpersonal skills. o Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software. o Ability to manage multiple projects and meet deadlines in a fast-paced environment.  Other: o Attention to detail and a proactive approach to problem-solving. o Experience with campaign management and customer segmentation. Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Fixed shift Morning shift Work Location: In person Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Fixed shift Morning shift Work Location: In person Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Fixed shift Morning shift Work Location: In person Speak with the employer +91 9821505750