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Customer Support Representative- US Process

Customer Support Representative- US Process

2 - 6 years

|

3 - 5 Lacs

Posted:6 days ago| Platform:

Apply

Skills Required

customer service international voice process us process customer support us voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide exceptional customer support to clients through phone calls, emails, or chats.
Handle customer inquiries, resolve issues, and escalate complex problems when necessary.
Maintain accurate records of customer interactions using CRM software.
Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
Collaborate with team members to achieve process goals and improve overall service delivery.

Desired Candidate Profile

2-6 years of experience in International Voice Process (IVR) or similar roles.
Strong communication skills with ability to handle international voice processes effectively.
Proficiency in English language is essential; knowledge of other languages an added advantage.

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