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Teamlease Digital
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Customer Support Representative

Customer Support Representative

Teamlease Digital

0 - 4 years

2 - 5 Lacs

Bengaluru

Posted:9 hours ago| Platform:

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Skills Required

Excellent Communication In English Inbound Calls Us Voice Process International Voice Process International Calling Inbound Customer Service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control

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Teamlease Digital

www.teamleasedigital.com

Staffing and Recruiting

Hyderabad

250-500 Employees

94 Jobs

Key People

K. Raghavendra Rao

CEO
Divya Reddy

Head of Marketing
Rajesh Kumar

Operations Manager

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Customer Support Representative