Customer Support Representative

To deliver outstanding customer service through effective handling of calls, appointment scheduling, and post-service support. The Call Centre Representative will be responsible for maintaining accurate communication records, ensuring customer satisfaction, and supporting service delivery through timely follow-ups and lead conversion.

Competencies

• Customer Service - Professional, empathetic communication with customers.
• Attention to Detail Accurate data entry and appointment scheduling.
• Time Management Efficient call handling and response turnaround.
• Problem-Solving Resolving booking errors and service-related concerns.
• CRM Proficiency Familiarity with HubSpot or similar systems.
• Organisation Managing multiple leads, appointments, and follow-ups.
• Communication Clear and professional verbal and written skills.
• Lead Nurturing Converting inquiries into appointments.

Experience/Qualifications

• Excellent oral and written communication in English(UK) is essential.
• Previous call centre or customer service experience preferred.
• Successful completion of in-house training required.
• Must be self-motivated and capable of working without close supervision.
• Strong interpersonal skills and team collaboration required.

The candidate is expected to be empathetic, polite, respectful towards out patients with hearing problems to support address their queries & issues patiently.

Working Hours and Conditions

• Full-time – 6 days per week (12:30 PM – 9:30 PM IST) to align with UK business hours.
• This is a remote working position, requiring a stable internet connection and a quiet work environment.
• Flexibility may be required occasionally for high-priority follow-ups or campaign deadlines.
• Must comply with data protection, confidentiality, and health & safety protocols in a remote setup.