Customer Support Representative

0 years

1 - 3 Lacs

Posted:19 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Answer incoming customer calls and respond to inquiries with professionalism and clarity.
  • Make outbound calls to follow up with customers, provide information, or resolve issues.
  • Address customer complaints, provide appropriate solutions, and ensure follow-up until resolution.
  • Maintain accurate records of interactions and transactions.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Meet or exceed daily call handling targets and customer satisfaction metrics.
  • Stay updated with product knowledge, company policies, and service protocols.

Requirements:

  • Minimum qualification: 12th pass / Graduate (any stream).
  • Fluency in English is a must.
  • Prior experience in customer service or call center (voice process) is a plus.
  • Strong listening, communication, and problem-solving skills.
  • Basic computer knowledge (MS Office, CRM software, etc.).
  • Positive attitude and ability to work under pressure.
  • Willingness to work in rotational shifts (if applicable).

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Life insurance
  • Provident Fund

Schedule:

  • Day shift

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

Speak with the employer
+91 8858439697

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