Customer Support Representative

As a Customer Support Representative at Infoblox, you will play a crucial role in resolving customer inquiries through various channels such as phone calls, email, chat, and support tickets. You will be the primary point of contact for global customers, collaborating with different teams to provide effective solutions and ensuring customer satisfaction. This position offers exposure to cutting-edge Internet security technologies and continuous learning opportunities within a dynamic work environment that values career growth, excellence, innovation, and teamwork. **Key Responsibilities:** - Answer customer queries through phone calls, chat, email, and support tickets. - Take ownership of customer issues and ensure timely resolution. - Provide support to Infoblox customers and partners. - Foster a customer-centric culture by focusing on customer satisfaction metrics. - Collaborate effectively with cross-functional teams like Renewals, Logistics, Sales, IT, and Orders. - Demonstrate Infoblox values in all internal and external communications. - Create and update knowledge base articles for existing and new solutions. - Prioritize tasks efficiently while maintaining high-quality interactions. - Support a 24x7x365 organization by working rotational shifts, sharing on-call responsibilities, and demonstrating schedule flexibility. **Qualifications Required:** - 1.5+ years of customer support experience with U.S. or UK customers in a voice-based environment. - Strong communication skills with clarity, friendliness, and accuracy. - Ability to multitask effectively without compromising service quality. - Prioritization skills to manage tasks without impacting customer satisfaction. - Eagerness to resolve customer issues and adapt quickly to new processes. - Proficiency in Microsoft Office applications like Outlook, Word, and Excel. - Strategic thinking to identify innovative solutions for customer problems. - Excellent organizational and analytical abilities. - Bachelor's degree or relevant work experience. **Additional Company Details:** Infoblox offers a comprehensive benefits package covering health, wealth, and wellness, along with a positive work environment, employee programs, and a supportive company culture. Employees enjoy competitive salary and benefits, including a Provident Fund with company matches and generous paid time off. The company culture values transparency, curiosity, respect, and fun while focusing on customer satisfaction. Infoblox fosters a diverse, equitable, and inclusive culture that promotes innovation, curiosity, and creativity. By working collaboratively in a supportive environment that encourages continuous learning and embraces change, employees have the opportunity to grow and advance their careers. Whether you are in software engineering, marketing, customer care, or product specialization, Infoblox provides a platform for professional development and success. Join the team at Infoblox and experience a rewarding and fulfilling career journey. As a Customer Support Representative at Infoblox, you will play a crucial role in resolving customer inquiries through various channels such as phone calls, email, chat, and support tickets. You will be the primary point of contact for global customers, collaborating with different teams to provide effective solutions and ensuring customer satisfaction. This position offers exposure to cutting-edge Internet security technologies and continuous learning opportunities within a dynamic work environment that values career growth, excellence, innovation, and teamwork. **Key Responsibilities:** - Answer customer queries through phone calls, chat, email, and support tickets. - Take ownership of customer issues and ensure timely resolution. - Provide support to Infoblox customers and partners. - Foster a customer-centric culture by focusing on customer satisfaction metrics. - Collaborate effectively with cross-functional teams like Renewals, Logistics, Sales, IT, and Orders. - Demonstrate Infoblox values in all internal and external communications. - Create and update knowledge base articles for existing and new solutions. - Prioritize tasks efficiently while maintaining high-quality interactions. - Support a 24x7x365 organization by working rotational shifts, sharing on-call responsibilities, and demonstrating schedule flexibility. **Qualifications Required:** - 1.5+ years of customer support experience with U.S. or UK customers in a voice-based environment. - Strong communication skills with clarity, friendliness, and accuracy. - Ability to multitask effectively without compromising service quality. - Prioritization skills to manage tasks without impacting customer satisfaction. - Eagerness to resolve customer issues and adapt quickly to new processes. - Proficiency in Microsoft Office applications like Outlook, Word, and Excel. - Strategic thinking to identify innovative solutions for customer problems. - Excellent organizational and analytic