Customer Support Representative in Bangalore for Top IT Companies

Role overview

Customer Support Executive will handle customer queries and complaints via phone, email, and chat, ensuring timely and accurate resolution while maintaining a high level of customer satisfaction. The role is non-technical and focuses on communication, coordination, and service quality.

Job title and location

• Job Title: Customer Support Executive.

• Location: Bangalore, Karnataka.

• Employment Type: Full-time (rotational shifts as per business requirement).

Key responsibilities

• Handle inbound and outbound customer queries through phone, email, and chat, ensuring clear and polite communication.

• Log and update customer interactions in the internal system/CRM with accurate details.

• Resolve basic queries independently and coordinate with internal teams for issues requiring escalation.

• Follow standard operating procedures, scripts, and service level agreements (SLAs) to ensure consistent service.

• Provide information about products/services, policies, and basic troubleshooting (non-technical).

• Track and follow up on pending cases to ensure closure and customer satisfaction.

Required qualifications and skills

• Education: 12th pass or Graduate in any discipline.

• Experience: 02 years in customer support, BPO, or customer-facing roles (freshers with good communication skills can also apply).

• Strong verbal and written communication skills in English; knowledge of Hindi/Kannada is an added advantage.

• Good listening skills, patience, and customer-focused attitude.

• Basic computer proficiency (email, MS Office, typing) and ability to learn new tools quickly.

• Ability to work in rotational shifts, including weekends/holidays as required.

Preferred attributes

• Positive attitude and ability to remain calm under pressure.

• Problem-solving mindset with willingness to take ownership of customer issues.

• Team player with reliability, punctuality, and professionalism.