Customer Support Representative

1 years

0 Lacs

Posted:1 week ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibility:

Handle Client Calls

  • Attend inbound calls or make outbound calls to customers.
  • Provide accurate information, guidance, and support.

Resolve Client Queries & Complaints

  • Understand customer issues and provide appropriate solutions.
  • Escalate complex issues to senior teams if needed.

Maintain Call Quality & Professionalism

  • Follow communication guidelines, scripts, and company standards.
  • Ensure polite, clear, and effective communication.

Provide Product/Service Information

  • Keep updated knowledge about the company’s services/products.
  • Educate customers when required.

Work in Shifts

  • Flexibility for rotational shifts, weekends, or night shifts depending on the process.

Education Qualification:

  • Minimum 1 year of relevant experience
  • Graduate in any discipline.
  • Proficiency in MS Excel and internet-based research.
  • Quick learner with the ability to work independently and meet deadlines.
  • Local candidate from Ahmedabad, ready to join immediately.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Can you work on Indian holidays, then you can take compensation for the same?

Experience:

  • International voice process: 1 year (Required)

Location:

  • Ahmedabad, Gujarat (Required)

Shift availability:

  • Night Shift (Required)
  • Day Shift (Required)

Work Location: In person

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