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Hexaware Technologies
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Customer Support Representative

Customer Support Representative

Hexaware Technologies

0 - 3 years

|

0 - 3 Lacs

Thane Panvel Navi Mumbai

Posted:1 month ago| Platform:

Apply

Skills Required

Customer Support Inbound Customer Service Inbound Calls Customer Queries Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
Maintain records of all interactions with customers using CRM software (e.g. Zoho).
Escalate complex issues to senior team members or supervisors when necessary.
Provide accurate information on products/services offered by the company to customers.

Desired Candidate Profile

Proficiency in English language (written & spoken) with good knowledge of Hindi language.
Ability to work flexible shifts including evenings, nights, weekends, and holidays as per business requirements.
0-3 years of experience in BPO/Call Centre environment handling international voice process.

Contact - Zoya Sayed - 8355907884

Email - Zoyaf@hexaware.com

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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