Customer Support Representative

Job Description

We're Hiring! Associate Manager Location : Pune Package : 14+LPA Experience : 7+ Years Employment Type : Full-time (Hybrid) Sr. Manager Team Lead For Customer/ Product Support Representative Must Have Experience in US Voice Process About the Role: In this position, the Associate Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all of the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources, Tax, or Benefits. Qualification: ∙ Overall, 8+ years of work experience, with 3+ years of people management experience *Has directly handled frontline customer support teams ∙ *Has experience coaching and/or developing a customer support or technical support team *Open to work in EST time zones Interpersonal Skills: ∙ Excellent written and verbal communication skills ∙Conflict resolution Excellent customer service skills ∙Ability to handle multiple tasks under stringent timelines Highly motivated and team oriented Education/Certification/License: ∙Bachelor’s degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered ∙FPC or equivalent industry level certification preferred Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹650,000.00 per year Benefits: Health insurance Provident Fund Schedule: Monday to Friday Supplemental Pay: Performance bonus Application Question(s): Are you able to relocate Pune ? Education: Bachelor's (Required) Experience: Customer support: 2 years (Required) US Voice process: 1 year (Required) Work Location: In person