Customer Support Representative

We're Hiring! Associate Manager

Location : Pune

Package : 14+LPA

Experience : 7+ Years

Employment Type : Full-time (Hybrid)

Sr. Manager Team Lead For Customer/ Product Support Representative

Must Have Experience in US Voice Process

About the Role:

In this position, the Associate Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all of the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources, Tax, or Benefits.

Qualification: ∙

Overall, 8+ years of work experience, with 3+ years of people management experience *Has directly handled frontline customer support teams ∙ *Has experience coaching and/or developing a customer support or technical support team *Open to work in EST time zones

Interpersonal Skills: ∙

Excellent written and verbal communication skills ∙Conflict resolution Excellent customer service skills ∙Ability to handle multiple tasks under stringent timelines Highly motivated and team oriented

Education/Certification/License:

∙Bachelor’s degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered ∙FPC or equivalent industry level certification preferred

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹650,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Application Question(s):

• Are you able to relocate Pune ?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 2 years (Required)
• US Voice process: 1 year (Required)

Work Location: In person