Customer Support Representative

Employment Type: Full-time employment

Designation : Product / Customer Support Representative

Experience - 2 to 6 year

Job Location : Pune near Kalyani Nagar - Hybrid

Job Timings – US Shifts ( Company provide Cab Facility under 50km )

Expected Salary – 4 to 7.5 LPA ( Salary Depends upon experience and your interview how it goes )

About the Role:

As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality.

Primary/Essential Duties and Key Responsibilities:

• Serve as the first point of contact for our customers, providing support via inbound phone.
• Expand your knowledge of product offerings, support policies, and delivery methods.
• Provide empathetic customer service to ensure customer satisfaction.
• Foster strong relationships with internal partners and communicate effectively across all organizational levels.
• Utilize your problem-solving skills to resolve complex customer queries.
• Thrive in a fast-paced, high-volume environment with precision and accuracy.
• Efficiently leverage various technologies and multiple screens.
• Participate in internal and external training sessions as required.

Qualifications:

• Proficient in English, with strong verbal and written communication skills.
• Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
• 1-3 years of customer service experience.
• Experience with US Payroll/Time and Labor/HR is advantageous.
• Demonstrated technical troubleshooting skills.
• Ability to set and manage customer expectations effectively.
• Strong collaboration and time management skills.
• Experience handling sensitive situations professionally and thoroughly.
• Highly motivated and team-oriented.
• Open to working in Eastern time zones.

Education, Certification and Additional Qualifications:

• Bachelor’s degree required: BCom, BA, BSc.
• Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word.
• Inbound phone support experience
• FPC or CPP Certification in the Payroll/HR industry is a plus.

Knowledge of SQL is a plus

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹750,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Are you able to relocate Pune ?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 2 years (Required)
• US Voice process: 1 year (Required)

Work Location: In person