Posted:1 day ago|
Platform:
On-site
Full Time
Job Title: Customer Success Executive
Location: Sea woods, Navi Mumbai (in-office)
Work days: 6-day work week (Monday off)
Schedule: 12am to 9am - Night Shift
Languages Required: English, Hindi
Company is Indias biggest chess-based real-money gaming app, with over 5 lakh users and a 4.5* rating. We are now looking for a Customer Success Representative. The ideal candidate should be fluent in English, possess excellent problem-solving skills, and have a passion for assisting customers effectively.
Key Responsibilities:
Handle customer queries and concerns professionally with written and oral communication.
Provide accurate information and solutions related to Chess gaming platform and services.
Maintain a customer-first approach and ensure high levels of satisfaction.
Work collaboratively with internal teams to resolve customer issues effectively.
Requirements:
Excellent communicator in English (both verbal and written) and Hindi.
Strong empathy and problem-solving skills to handle customer concerns efficiently.
Prior experience in customer service or a related field is a plus.
Interest in chess and real-money gaming is a plus.
Proficiency in Kannada, Telugu, Malayalam or Tamil is added advantage.
Why Join Us
Be an early member of a rapidly-growing, well-funded startup. Learn from ex-IIT and ex-Blinkit leaders and contribute across functions. Rapid growth potential within the organization. A supportive team that values work-life balance. Compensation above market rates.
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