Customer Support Representative

We are looking for a Customer Support Representative to join our Internet services team in Dharamshala. Preferences will be given to local candidates. Responsibilities Answer calls and mail professionally to provide information about products and services Take care of customer complaint Logged the complaint Allot the complaint Take care of all the inquiries and queries of customers. Requirements Minimum 12th Passed or Graduate Excellent communication skills Good Listening and problem-solving skills over mail and telephone Ability to take and handle stress pressure of complaint center Manage large amounts of incoming calls, emails, and messages from other channels Resolve customer complaints via phone, mail. Good Knowledge of networking Needs to have troubleshooting knowledge/experience of computer networks, routers/switches, wi-fi, etc. Other Information Reporting to: Manager Remuneration: ₹10,000 - ₹15,000.00 per month plus health and accident insurance Joining timeline: Immediate to 30 days Location: Dharamshala, Himachal Pradesh Job Code: Moonpeak About Us Development Logics is an IT services company. We are headquartered in Dharamshala, Himachal Pradesh. Our current offering includes Product Engineering, Digital Marketing, BPO and Staffing solutions. We are currently offering services to clients in the US, Europe, India and Australia. Why work with us? Work from a place which is many people’s dream. A better quality of life for you and your family. Work-life balance Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Health insurance Paid sick time Paid time off Schedule: Day shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Application Question(s): Are you available to work in rotational shifts? Education: Higher Secondary(12th Pass) (Required) Experience: Customer service: 1 year (Required) Location: Dharmsala, Himachal Pradesh (Required) Work Location: In person