Customer Support Representative

Company Description

Policybazaar.com is one of India’s leading online insurance platforms and a flagship brand of PB Fintech, which also operates Paisabazaar.com and Policybazaar.ae in the UAE region. Supported by prominent investors, the company aims to address the vast, underpenetrated online insurance markets by educating people about insurance products. Policybazaar.com has revolutionized the industry by providing transparent and user-friendly solutions, empowering customers to make informed decisions. The company continues to thrive on innovation and a customer-first approach.

Role Description

This is a full-time, on-site role based in Gurgaon,India, for a Customer Service Representative. The role involves providing exceptional support to customers, addressing their queries promptly, and ensuring customer satisfaction with a focus on delivering a positive experience. The Customer Service Representative will handle inquiries, resolve complaints, and assist customers with their insurance-related needs, ensuring a high level of service at all times.

Qualifications

• Strong skills in Customer Service, Customer Support, and achieving Customer Satisfaction
• Proficiency in managing Customer Experience and addressing customer concerns effectively
• Ability to resolve queries and provide personalized assistance
• Excellent verbal and written communication skills
• Problem-solving skills and a customer-focused mindset
• Knowledge of the insurance industry or related sectors is advantageous
• Proficiency in using customer support tools and software is a plus
• A bachelor’s degree is must

shivanidixit@policybazaar.com