Customer Support Representative

Job Title: Customer Support Representative

Location: Central Academy, Jodhpur
Employment Type: Full-Time | On-site

About Central Academy:

Central Academy is one of India’s leading educational institutions, committed to academic excellence and holistic student development. We are looking for a dedicated and empathetic Customer Support Executive to be the first point of contact for parents, students, and other stakeholders—ensuring smooth communication and efficient resolution of queries.

Key Responsibilities:

• Handle inquiries from parents and students through phone calls, emails, and in-person interactions.
• Provide accurate information regarding admissions, fees, events, and school policies.
• Maintain proper records of communication and follow up on pending requests or issues.
• Coordinate with administrative and academic departments to resolve queries effectively.
• Manage and update contact databases and parent communication logs.
• Assist in organizing parent meetings, feedback sessions, and admission-related events.
• Ensure a professional and courteous experience for every stakeholder.

Requirements:

• Bachelor’s degree in any discipline.
• 1–3 years of experience in customer service, front office, or administrative support (experience in an educational setup preferred).
• Excellent communication skills in English and Hindi.
• Strong interpersonal skills and a polite, patient demeanor.
• Proficiency in MS Office and basic data management tools.
• Ability to multitask and handle pressure during peak admission periods.

Key Skills:

• Communication & Relationship Management
• Problem Solving & Coordination
• Patience & Professionalism
• Attention to Detail
• Time Management

Benefits:

• Competitive salary based on experience
• Supportive and collaborative work environment
• Opportunity to grow within the Central Academy network

How to Apply:

Interested candidates can send their updated resume to contact@centralacademy.ac.in
with the subject line: Application for Customer Support Executive – Jodhpur Campus

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person