Customer Support Representative

Customer Support Representative

Location: Jhandewalan, New Delhi
Employment Type: Full-time
Experience Required: 1+ years in customer support

About Us

At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India season 4, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey.

Job Overview

We are looking for a Customer Support Representative to join our team and serve as the primary point of contact for our authors. The ideal candidate is empathetic, solution-oriented, and passionate about delivering an exceptional customer experience.

Key Responsibilities

• Customer Interaction:Handle author queries via email, phone, and live chat with a friendly and professional demeanor.
• Issue Resolution:Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions.
• Knowledge Management:Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes.

Experience: At least 2 years in a customer support role, preferably in a service-based or creative industry.

Skills:

• Strong verbal and written communication skills in English (rated 7/10 or higher).
• Proficiency in using email, chat, and other support tools.
• Basic familiarity with common office tools and systems (e.g., Google Workspace).

Other Requirements:

• Immediate joining or minimal notice period.
• Must own a laptop or personal system (we do not provide systems).

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Overtime pay

Application Question(s):

• Are you comfortable with the job location in Jhandewalan, New Delhi?
• Can you join immediately? If not, please specify your notice period.
• What is your current in-hand salary?
• What is your expected in-hand salary?
• Please mention your age.
• Are you comfortable attending an in-office interview?
• Do you have your own system (laptop)? Please note that we do not provide systems.
• Rate your English fluency on a scale of 1 to 10.

Work Location: In person