Customer Support Representative

You will be working as a Customer Support Representative at Aspire Webs & Informatics Pvt Ltd, handling inquiries from customers through calls, chat, or email. Your responsibilities will include providing product/service information professionally, resolving issues or escalating them when necessary, maintaining proper documentation and CRM records, ensuring high customer satisfaction, and adhering to process guidelines specific to either Domestic or USA support. Key Responsibilities: - Handle customer inquiries via calls, chat, or email. - Provide product/service information clearly and professionally. - Resolve issues or escalate to the concerned team when needed. - Maintain proper documentation and CRM records. - Deliver high customer satisfaction and meet response time targets. - Follow process guidelines specific to Domestic or USA support. Qualifications Required: - Strong communication skills. - For Domestic process: Proficiency in English and Hindi. - For International (USA) process: Excellent English with a neutral/US-friendly accent preferred. - Basic computer knowledge. - Customer-first mindset and problem-solving attitude. - Willingness to work in the Day Shift for Domestic process or Night Shift for USA process. - Freshers and experienced candidates can apply. At Aspire Webs & Informatics Pvt Ltd, you will have the opportunity to work in the process that best suits your skills. Additionally, you can expect growth and performance-based incentives, a supportive team environment, and training provided for both processes.,