You will be working as a full-time Call Center Customer Service Representative at Aspire Webs & Informatics Pvt. Ltd, located in Nashik. Your responsibilities will include providing customer support, ensuring customer satisfaction, delivering exceptional service, and enhancing the overall customer experience. To excel in this role, you should possess strong Customer Service, Customer Support, and Customer Satisfaction skills. Excellent communication and interpersonal abilities are essential to effectively handle customer inquiries and provide solutions. Previous experience in a call center or customer service role is preferred. Knowledge of CRM systems and call center software will be beneficial. A high school diploma or equivalent is required, and a Bachelor's degree is a plus. This position requires working night shifts from 8:30 pm to 6:30 am.,
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Company: Aspire Webs & Informatics Pvt Ltd Location: Nashik (On-site) Processes: Domestic (India) & International (USA) – Separate Processes Shifts: Day Shift (Domestic) / Night Shift (USA) About the Role Aspire Webs & Informatics Pvt Ltd is hiring Customer Support Representatives for two different processes— Domestic and International (USA) . Candidates will be assigned to one process based on skills, communication ability, and shift preference. Key Responsibilities Handle customer inquiries via calls, chat, or email. Provide product/service information clearly and professionally. Resolve issues or escalate to the concerned team when needed. Maintain proper documentation and CRM records. Deliver high customer satisfaction and meet response time targets. Follow process guidelines specific to Domestic or USA support. Requirements Strong communication skills Domestic: English + Hindi International (USA): Excellent English (neutral/US-friendly accent preferred) Basic computer knowledge. Customer-first mindset and problem-solving attitude. Willingness to work in Day Shift for Domestic or Night Shift for USA process. Freshers and experienced candidates can apply. What We Offer Opportunity to work in the process that suits your skills Growth and performance-based incentives Supportive team environment Training provided for both processes
You will be working as a Customer Support Representative at Aspire Webs & Informatics Pvt Ltd, handling inquiries from customers through calls, chat, or email. Your responsibilities will include providing product/service information professionally, resolving issues or escalating them when necessary, maintaining proper documentation and CRM records, ensuring high customer satisfaction, and adhering to process guidelines specific to either Domestic or USA support. Key Responsibilities: - Handle customer inquiries via calls, chat, or email. - Provide product/service information clearly and professionally. - Resolve issues or escalate to the concerned team when needed. - Maintain proper documentation and CRM records. - Deliver high customer satisfaction and meet response time targets. - Follow process guidelines specific to Domestic or USA support. Qualifications Required: - Strong communication skills. - For Domestic process: Proficiency in English and Hindi. - For International (USA) process: Excellent English with a neutral/US-friendly accent preferred. - Basic computer knowledge. - Customer-first mindset and problem-solving attitude. - Willingness to work in the Day Shift for Domestic process or Night Shift for USA process. - Freshers and experienced candidates can apply. At Aspire Webs & Informatics Pvt Ltd, you will have the opportunity to work in the process that best suits your skills. Additionally, you can expect growth and performance-based incentives, a supportive team environment, and training provided for both processes.,