Customer Support Professional

Position: Customer Support Domestic Voice
Qualification: +2 or degreeResponsibilities:Customer Interaction:Respond promptly and professionally to customer inquiries, issues, and feedback across various channels (e.g., phone, email, live chat, social media).Actively listen to customer concerns, asking clarifying questions to fully understand their needs.Provide clear, concise, and accurate information about our products, services, features, and company policies.Guide customers through troubleshooting steps or product usage, offering step-by-step assistance.Issue Resolution:Diagnose and resolve customer problems efficiently and effectively, aiming for first-contact resolution whenever possible.Escalate complex or unresolved issues to the appropriate internal teams (e.g., technical support, sales, billing) and ensure timely follow-up.Handle complaints and difficult customer situations with patience, empathy, and professionalism, turning negative experiences into positive ones.Record Keeping & Documentation:Accurately document all customer interactions, inquiries, issues, and resolutions in the CRM (Customer Relationship Management) system.Maintain and update customer records with relevant information.Contribute to the creation and improvement of customer support knowledge base articles and FAQs.Product Knowledge & Continuous Improvement:Develop and maintain a deep understanding of our products/services, their functionalities, and common issues.Stay informed about product updates, new features, and changes in company policies.Identify recurring customer issues and provide feedback to relevant departments (e.g., product development, sales, marketing) to improve products, services, and overall customer experience.Who Can Apply?Freshers to 1 year experienceFluent in English & HindiDetails:Rotational shifts | Rotational weekly offs