Customer Support (Non Voice)

Job Title: Customer Support (Non Voice)
Company: WeSage BPM
Job Type: Full-Time
Location: Ahmedabad, Gujarat

Position Overview:
WeSage BPM is looking for detail-oriented and proactive Customer Support Executives with 6 to 18 months of relevant experience. The ideal candidate should be open to working both day and night shifts and capable of performing data-related tasks including research, verification, and reporting. A positive attitude, adaptability, and willingness to learn are key to success in this role.

Key Responsibilities:

• Data Verification: Ensure accuracy and integrity of project-related data.
• Reporting: Create and manage reports using Excel or Google Sheets.
• Proposal Support: Assist in drafting and formatting project proposals.
• Data & CRM Management: Maintain databases and manage CRM entries with precision.

Required Skills & Qualifications:

• Internet Research: Proficient in online research and data gathering.
• English Comprehension: Good understanding of written English (fluency not required).
• MS Excel/Google Sheets: Familiarity with basic functions and data organization.
• CRM Tools: Basic experience with data entry or customer management systems.
• (Preferred) Knowledge of U.S. Insurance Industry: Advantageous, but not mandatory.

Education & Experience:

• Education: Graduate or undergraduate in any discipline. (No technical background required.)
• Experience:
• Minimum 6–18 months of experience in back-office operations preferred.
• Overall work experience of 2 years is desirable.

Work Schedule & Shifts:

• Willingness to work in both day and night shifts, including U.S. time zone shifts.

Compensation & Benefits:

• Competitive Salary: To be discussed during the interview.
• 5-Day Work Week
• Paid Holidays as per company policy.
• Paid Overtime
• Performance-Based Bonus
• Shift Allowance for night/U.S. shifts.
• Health Insurance included in the benefits package.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹16,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Ellis Bridge, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Preferred)

Work Location: In person

Speak with the employer
+91 8460001175Application Deadline: 15/08/2025Expected Start Date: 11/08/2025