Customer Support (Night Shift)

Job Position - Business License Analyst

• Location: Vadodara, Gujarat, India
• Shift Timing: 9:00 PM to 6:00 AM IST
• Work Mode: Onsite - Vadodara office
• Joining: Immediate joiners preferred

Position Overview:

We are seeking a detail-oriented and proactive Business License Analyst to join our team at the earliest for our night shift operations (9:00 PM – 6:00 AM IST). This role involves supporting US-based clients, especially in areas related to tax authorities and government bodies, with accurate and timely responses. The ideal candidate has excellent English communication skills, a customer-centric mindset, and a willingness to learn. Candidates with prior experience in US or international voice processes, especially related to tax or government domains, will be highly preferred.

Key Responsibilities:

• Handle inbound and outbound communication with US-based clients and government authorities via phone and email.
• Provide clear, professional, and timely assistance to client inquiries, ensuring accuracy and compliance with US municipal and tax guidelines.
• Coordinate with internal teams (Legal, Finance, Compliance) for document processing and issue resolution.
• Maintain up-to-date records of interactions and documentation in accordance with internal standards and data protection regulations.
• Follow internal SOPs and stay informed on relevant US policies, updates, and service standards.
• Contribute to the continuous improvement of service quality and client satisfaction.

Qualifications & Requirements:

• Bachelor's Degree in any discipline preferred.
• 1–4 years of experience in customer service/BPO/KPO roles.
• Excellent English communication skills – both written and spoken – is a must.
• Experience in US or international voice processes is highly desirable.
• Proficiency in basic Microsoft Excel and standard documentation practices.
• Strong attention to detail and problem-solving ability.
• Ability to work independently and manage tasks in a fast-paced, deadline-driven environment.
• Prior experience with US tax authorities or government-related services will be an added advantage.