Customer Support Manager

5+ years of experience in customer support, client management, or account management

roles, preferably within financial services, SaaS, or BPO industries.

• Experience in using CRM systems and customer support tools (such as Salesforce, HubSpot,
  

or similar platforms) to track and manage client interactions.

• Proven ability to work cross-functionally with sales, product, and operations teams to drive
  

client support initiatives.

• A background in finance, accounting, bookkeeping will be highly valued.
  
• Demonstrated leadership experience, with a proven ability to guide, motivate, and manage
  

high-performing teams in a customer-facing environment.

• Exceptional interpersonal and communication skills, both verbal and written, with the ability
  

to present complex financial and technical information in a simple, client-friendly manner.

• Strong problem-solving abilities, with a proven track record in resolving escalated client
  

issues and ensuring long-term client satisfaction.

• Excellent relationship-building skills, with experience in maintaining and growing client
  

relationships at all levels.

• Data-driven mindset, with the ability to use customer support metrics and KPIs to drive
  

performance improvements and decision-making.

Preferred Qualifications:

• Experience working with SaaS platforms or cloud-based solutions is a plus.
  
• Bachelors degree in business, finance, or a related field; MBA or advanced certifications in
  

customer support or client management are a plus.