6 Nps Scores Jobs

As a Functional Support Manager at SCLEN.ai, your role involves defining and implementing customer support strategies to enhance satisfaction and retention across platforms like SAP and Analytics. Your key responsibilities include: - Leading the execution of customer support strategies aligned with organizational goals - Improving service delivery and resolution timelines - Serving as the primary contact for key clients, managing their expectations, and advocating for their needs within the organization - Tracking and enhancing customer satisfaction and NPS scores - Managing the customer support team, fostering a collaborative culture, and ensuring resource allocation for project demands - M...

As a Customer Success Manager at our company, you will be instrumental in driving customer outcomes, enhancing product adoption, and fostering long-term strategic relationships with our Enterprise customer segment. Your role will involve working closely with some of our key accounts, guiding them through their Value Realization journey, and collaborating effectively with Sales, Implementation, Product, and Support teams. Your responsibilities will include strategizing and executing onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts. You will serve as the primary contact for customer business outcomes, ensuring optimal product adoption, customer satisfactio...

About Commvault Commvault is the gold standard in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks to keep data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest total cost of ownership. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and maximize the value of data. Overview As the Manager of Customer Success at Commvault, you will be responsible for an assigned ...

As the Manager of Customer Engagement, you will be responsible for overseeing various key functions within the Customer Engagement department. Your primary responsibilities will include managing office administration assets, contracting with agents, processing new business, banking initial and renewal premiums, retaining surrender requests, executing service requests post-policy issuance, handling customer queries and complaints, maintaining high Net Promoter Scores (NPS), processing life claims, managing compliance issues, and ensuring audit ratings meet expectations. To measure your success in this role, you will be evaluated based on various criteria such as adherence to customer engageme...

5+ years of experience in customer support, client management, or account management roles, preferably within financial services, SaaS, or BPO industries. Experience in using CRM systems and customer support tools (such as Salesforce, HubSpot, or similar platforms) to track and manage client interactions. Proven ability to work cross-functionally with sales, product, and operations teams to drive client support initiatives. A background in finance, accounting, bookkeeping will be highly valued. Demonstrated leadership experience, with a proven ability to guide, motivate, and manage high-performing teams in a customer-facing environment. Exceptional interpersonal and communication skills, bot...

About the Role: Grade Level (for internal use): 13 S&P Global Ratings The Role Director, Application Operations, SRE (Site Reliability Engineering) The Team This team is part of the global SRE group that provides Site Reliability Engineering Services for the critical applications used by the analysts for conducting the business. Application Operations team is responsible for the Stability (Uptime), Reliability (Quality & Performance) and Engineering of these applications to improve business outcomes, user experience and efficiencies. The Team operates at the intersection of IT operations and software development, ensuring that our services are not only robust but also agile enough to adapt t...