"Customer Support - Logistics"

Job Title: Customer Support Executive – Logistics (Import/Export)

Location: Okhla Phase 1, Delhi

Department: Logistics / Operations

Experience: 1–3 years (preferred in logistics or shipping industry)

Job Summary:

We are seeking a detail-oriented and proactive Customer Support Executive to manage and coordinate with airlines, shipping lines, and Indian clients. The ideal candidate will have a basic understanding of shipping processes and experience in handling both import and export operations. This role requires strong communication and coordination skills to ensure smooth and timely movement of shipments.

Key Responsibilities:

• Act as the primary point of contact for clients regarding shipping and logistics queries.
• Coordinate with airlines and shipping lines for booking, scheduling, and documentation.
• Liaise with Indian clients to provide updates, collect documents, and ensure compliance.
• Track and monitor import/export shipments.
• Prepare and verify shipping documents such as Bill of Lading, Airway Bill, Invoice, and Packing List.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain records of interactions and transactions with clients.
• Collaborate with internal departments such as operations, documentation, and accounts.
• Ensure timely delivery of shipments and handle delays or issues proactively.

Requirements:

• Basic knowledge of shipping processes (Air & Sea).
• Familiarity with import-export documentation and compliance.
• Strong communication skills in English and Hindi.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in MS Office (Excel, Word, Email).
• Prior experience in a logistics, freight forwarding, or shipping company is an advantage.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Logistics: 2 years (Preferred)

Work Location: In person