Customer Support Lead Analyst (IND.CUSSPT.TP2+)

3 - 7 years

8 - 12 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product changes/enhancements. May be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation. Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation. Incumbents typically have a university education in an engineering specialty.
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Ribbon Communication

Telecommunications

Plano Texas

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