Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.' Show more Show less
JOB PROFILE SUMMARY: Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. COMPLEXITY/CONTRIBUTION: Specialist on complex technical and business matters. Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity. INDEPENDENCE: Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers. SKILLS/EXPERIENCE: Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.' Show more Show less
Technical Support Engineering Sr. Technical Analyst (IND.TECSPT.TP02) Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
JOB PROFILE SUMMARY: Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. COMPLEXITY/CONTRIBUTION: Incumbents are gaining exposure to some of the complex tasks within the job function. Has mastered most of the basic job duties. INDEPENDENCE: Incumbents are still occasionally directed in several aspects of their work. However more straightforward tasks are accomplished without assistance. SKILLS/EXPERIENCE: General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with Sr./Specialist staff members on some technical issues. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
You will be responsible for providing technical support in the development and implementation of customer applications and company products. This will involve conducting on-site enhancements, maintenance, and support for both new and existing systems. Additionally, you will be required to implement new product configurations, software upgrades, install network devices, and hardware components or peripherals. Your role will also include diagnosing, troubleshooting, and repairing technical problems that may arise. As part of the job function, you will need to be knowledgeable about the company and third-party vendor products that are utilized in the customer's application and systems. You will be exposed to some complex tasks within the job function and are expected to have mastered most of the basic job duties. While you may still receive occasional direction in certain aspects of your work, you should be able to accomplish more straightforward tasks independently. To excel in this role, you should have a general proficiency with the tools, systems, and procedures required to fulfill the job responsibilities. There may be instances where you need to consult with senior or specialist staff members for advice on technical issues. Your ability to adapt to new technologies and your problem-solving skills will be key to your success in this position.,
As a Technical Support Specialist, you will be responsible for providing technical support in the development and implementation of customer applications and company products. Your role will involve conducting on-site enhancements, maintenance, and support for both new and existing systems. Additionally, you will be required to implement new product configurations, software upgrades, install network devices, and hardware components or peripherals. Your expertise in diagnosing, troubleshooting, and repairing technical problems will be crucial in ensuring the smooth functioning of systems. It is essential that you have a good understanding of the company and third-party vendor products utilized in the customer's application/systems. In this role, you will be exposed to some complex tasks within the job function and are expected to have mastered most of the basic job duties. While you may receive occasional direction in certain aspects of your work, you should be able to accomplish more straightforward tasks independently. The ideal candidate for this position should have a general proficiency with tools, systems, and procedures required to fulfill the job responsibilities. You may need to consult with senior or specialist staff members on some technical issues to enhance your skills and experience in the field. Overall, as a Technical Support Specialist, your contribution will be instrumental in ensuring the efficient operation of customer applications and company products. Your technical knowledge and problem-solving skills will play a key role in meeting the technical support needs of the organization.,
Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product changes/enhancements. May be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation. Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation. Incumbents typically have a university education in an engineering specialty. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
You will provide engineering support to customers, customer support personnel, and field support staff on systems and product issues. You will collaborate with customers and company personnel to define technical problems, identify solutions, and guide customers through implementing the fix. You will offer technical feedback to engineering regarding product changes and enhancements. You may be required to go on-site to assist in complex technical solutions that involve modifications to core functionality, code, and system operation. Additionally, you will develop tests, tools, and diagnostic procedures for use by product support personnel. You may also conduct quality checks on technical product documentation. Typically, incumbents in this role possess a university education in an engineering specialty.,
As a Tier 2 Technical Support Specialist in a technical support facility or call center, your primary responsibility will be to ensure that customers receive top-notch hot-line technical support. You will be the point of contact for customer service inquiries related to company products, features, and services. Your role will involve researching, documenting, and effectively communicating recurring technical issues to provide timely solutions. In addition, you will be responsible for facilitating and coordinating Returned Material Authorization (RMA) when necessary. Depending on the complexity of the technical issues, you will be providing multiple levels of escalated support to customers. For problems that are unusual or unsolvable, you will refer them to university degreed engineers in the Technical Support Engineer (TE) job family. It is important to note that as a Tier 2 Technical Support Specialist, you are expected to have technical knowledge acquired from technical certifications, non-technical university degrees, or Company training programs. While a University engineering or computer science degree is not mandatory for this role, it is beneficial to have a solid understanding of technical concepts. In terms of complexity and contribution, you will be gaining exposure to some of the more complex tasks within the job function. You are expected to have mastered most of the basic job duties to efficiently handle customer inquiries and technical issues. While you may occasionally receive direction in certain aspects of your work, you are capable of accomplishing more straightforward tasks independently. Your general proficiency with tools, systems, and procedures required for the job is essential. You may need to consult with senior or specialist staff members on some technical issues to provide comprehensive support to customers. Overall, as a Tier 2 Technical Support Specialist, your role is crucial in ensuring customer satisfaction by delivering high-quality technical support and resolving technical issues effectively.,
JOB PROFILE SUMMARY: Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. COMPLEXITY/CONTRIBUTION: Incumbents are gaining exposure to some of the complex tasks within the job function. Has mastered most of the basic job duties. INDEPENDENCE: Incumbents are still occasionally directed in several aspects of their work. However more straightforward tasks are accomplished without assistance. SKILLS/EXPERIENCE: General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with Sr./Specialist staff members on some technical issues. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Job Description About Ribbon Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. Ribbon helps the world's leading communications service providers and enterprises embrace the next generation of communications technologies including, cloud-based communications ("Cloud"), Internet Protocol ("IP"), Session Initiation Protocol ("SIP"), Voice over LTE Long Term Evolution ("VoLTE"), Voice over Internet Protocol ("VoIP"), Unified Communications ("UC"), Web-based Real Time Communications ("WebRTC"), Edge Computing, Software-Defined WAN ("SD-WAN"), Analytics, Applications Programming Interfaces ("APIs") and Embedded Communications. Job Description We are seeking a talented Software Engineer with 1-3 years of experience to join our dynamic team solving some of the . The ideal candidate will have a strong background in Golang, C/C++, or any object-oriented programming language, as well as a solid understanding of Linux/OS concepts. Knowledge of Kubernetes and AWS is considered a plus. The candidate should have a Computer Science or Electronics background. Responsibilities Develop and maintain high-quality, scalable, and efficient software applications Collaborate with cross-functional teams to design and implement innovative solutions Participate in code reviews, testing, and debugging processes Stay updated with the latest technologies and best practices in software development Requirements 1-3 years of experience in software engineering Proficiency in Golang, C/C++, or any object-oriented programming language Strong understanding of Linux/OS Knowledge of Kubernetes and AWS is preferred Bachelor's degree in Computer Science, Engineering, or a related field Excellent problem-solving and analytical skills Strong communication and teamwork abilities Passion for learning and staying up-to-date with the latest technologies Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. COMPLEXITY/CONTRIBUTION: Incumbents are gaining exposure to some of the complex tasks within the job function. Has mastered most of the basic job duties. INDEPENDENCE: Incumbents are still occasionally directed in several aspects of their work. However more straightforward tasks are accomplished without assistance. SKILLS/EXPERIENCE: General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with Sr./Specialist staff members on some technical issues. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
JOB PROFILE SUMMARY: Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. COMPLEXITY/CONTRIBUTION: Incumbents are gaining exposure to some of the complex tasks within the job function. Has mastered most of the basic job duties. INDEPENDENCE: Incumbents are still occasionally directed in several aspects of their work. However more straightforward tasks are accomplished without assistance. SKILLS/EXPERIENCE: General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with Sr./Specialist staff members on some technical issues. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Provides MPLS/TP technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. COMPLEXITY/CONTRIBUTION: Incumbents are gaining exposure to some of the complex tasks within the job function. Has mastered most of the basic job duties. INDEPENDENCE: Incumbents are still occasionally directed in several aspects of their work. However more straightforward tasks are accomplished without assistance. SKILLS/EXPERIENCE: General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with Sr./Specialist staff members on some technical issues. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
JOB PROFILE SUMMARY: Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. COMPLEXITY/CONTRIBUTION: Incumbents are gaining exposure to some of the complex tasks within the job function. Has mastered most of the basic job duties. INDEPENDENCE: Incumbents are still occasionally directed in several aspects of their work. However more straightforward tasks are accomplished without assistance. SKILLS/EXPERIENCE: General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with Sr./Specialist staff members on some technical issues. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. COMPLEXITY/CONTRIBUTION: Incumbents are gaining exposure to some of the complex tasks within the job function. Has mastered most of the basic job duties. INDEPENDENCE: Incumbents are still occasionally directed in several aspects of their work. However more straightforward tasks are accomplished without assistance. SKILLS/EXPERIENCE: General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with Sr./Specialist staff members on some technical issues. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Commanding knowledge on IP protocols, Routing (OSPF, ISIS, BGP & BGP AFI / SAFI) and Signaling protocols (LDP, RSVP) Understanding of advanced technologies like Segment Routing, SR-TE, MPLS, L3-VPN, Traffic Engineering & QoS In-depth working knowledge of L2 protocols like VLAN, STP, RSTP, MSTP, LACP, 802.1p, 802.1ag, QoS Knowledge on Multicasting protocols like IGMP, PIM. IPv4 Unicast and Multicast, Good understanding of IPv4 and IPv6 addressing and Autonomous system. Must have good experience in provisioning (MPLS PE L2VPN, L3VPNs, and CES) and troubleshooting in IP-MPLS networks Ability to communicate effectively and build relationships to understand client requirements Ability to deliver against deadlines and agreed targets Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'