Customer Support Lead Analyst

You will provide engineering support to customers, customer support personnel, and field support staff on systems and product issues. You will collaborate with customers and company personnel to define technical problems, identify solutions, and guide customers through implementing the fix. You will offer technical feedback to engineering regarding product changes and enhancements. You may be required to go on-site to assist in complex technical solutions that involve modifications to core functionality, code, and system operation. Additionally, you will develop tests, tools, and diagnostic procedures for use by product support personnel. You may also conduct quality checks on technical product documentation. Typically, incumbents in this role possess a university education in an engineering specialty.,