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Technical Support Engineering Sr. Technical Analyst

Technical Support Engineering Sr. Technical Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Ribbon Communication

9 - 14 years

11 - 13 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

Training Customer relationship Customer service Technical Analyst Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Tier 2 working in a technical support facility or call center, incumbents ensure that customers receive the highest quality hot-line technical support
Responds to customer service inquiries regarding company products, features and/or services
Researches, documents and communicates recurring technical issues
Facilitates and coordinates Returned Material Authorization (RMA) as necessary
Will provide multiple levels of escalated support based on the complexity of the technical issue
Will refer problems of an unusual, unsolvable nature to university degreed engineers in the Technical Support Engineer (TE) job family
NOTE: Incumbents in this job have technical knowledge acquired from a technical certification, non technical university degree and/or Company training programs
A University engineering or computer science degree is not generally required for this role

COMPLEXITY/CONTRIBUTION: Specialist on complex technical and business matters. Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity.
INDEPENDENCE: Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers. SKILLS/EXPERIENCE: Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.

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Ribbon Communication

Telecommunications

Plano Texas

1001-5000 Employees

4 Jobs

Key People

Paolo Nespoli

President and CEO
Kevin Riley

Chief Technology Officer
Lisa O'Connor

Chief Financial Officer

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Technical Support Engineering Sr. Technical Analyst